Beyond customer satisfaction - how we can help you enhance employee happiness and retention

Anyone who’s worked in hospitality knows the dangers of a rogue playlist - for me, Coldplay’s Parachutes album triggers a fight or flight response nearly 20 years on from my first bar job - but that’s another story. The ‘Trouble’ is, poor playlists and the same songs on repeat have a detrimental effect on your staff’s working environment, leading to playlist hijacking and unmotivated staff.

Background music plays a significant role in fostering employee satisfaction, reducing stress, and promoting productivity, all contributing to a higher employee retention rate. So how can we help?

  1. Centralise music with the SYB hardware system and app

We partner with Soundtrack Your Brand so your teams can view and move around playlists through the SYB app on iOS, Android, iPad or computer, and even through SONOS. Or we’ll send you SYB’s hardware player to use as your streaming device through one or multiple zones per location to legally play music whether your venue’s online or offline. With this centralised hardware, you can also ensure your sonic brand identity remains intact whilst controlling the degree to which your employees can control the volume and playlists based on the time of day and current atmosphere.

  1. Staff support and feedback

From the outset, we’ll provide your internal management and staff with information on how your audio identity is reflected in your playlists and take them through how to report and resolve technical issues with SYB’s dedicated support team. We’ll also review playlist experience and provide an open line of communication for staff to let us know the music they love, hate or want to nominate.

  1. Avoid repeats and keep the beat fresh

Every month, we refresh your playlists by adding 10-15% new songs depending on your needs and we guarantee your employees will never hear the same song twice over 2.5 trading days. We match our playlists to the mood of your trading rhythms as well as the season with strategic curation and evolve as you do.

Find the beat of your brand, and see how Vellar Sound can help your business retain employees and contribute to a better working environment.

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